GoPro Hire: Downloading Your Footage
START HERE
If you hired a GoPro without an SD card, your footage stays on the camera and you download it straight to your phone after your trip. It only takes a few minutes, and it is much quicker if you set up before you arrive.
Hired a GoPro with an SD card? The card is yours to keep, so there is nothing to download and you can ignore this page.
IMPORTANT
Download before you hand the camera back
Every camera is wiped for the next guest, so footage cannot be recovered or sent to you later.
1
AT HOME
Before your trip
1
Download the free GoPro Quik app. Search for GoPro Quik in the App Store (iPhone) or Google Play (Android), or tap your phone below.
2
Create your free GoPro account and sign in. Quik may offer you a paid subscription while you sign up. You can skip it.
3
Switch on Bluetooth and Wi-Fi and make sure Quik is up to date.
4
Free up space on your phone. Video files are large and a long dive can fill more space than you expect. Delete or back up old videos before your trip.
5
Charge your phone so it is ready for the day.
2
AFTER YOUR TRIP
Download your footage
1
Switch on the camera using the Mode button.
2
Put the camera in pairing mode. On the camera screen swipe down, swipe left, then tap Pair Device.
3
Open Quik on your phone. Tap the Camera Chooser icon at the bottom right, then Add camera at the top right, and select your camera.
4
Connect. When Quik says it has found your GoPro, tap Connect Camera, then Pair. Allow any Bluetooth, Wi-Fi or nearby devices permission requests that appear.
5
Choose your footage. Tap View Media, then Select. Tap the clips you want, or tap the date bubble to select everything from that day.
6
Tap Download. Your clips copy from the camera into the Quik app and will appear in the Media tab. Keep Quik open and your phone close to the camera until it finishes.
3
LAST STEP
Save your footage to your phone
Once your clips are in Quik you can save them to your phone photo gallery so they are easy to share.
1
In Quik tap Media, then the Quik tab.
2
Tap and hold a clip until it turns blue, then tap the other clips you want.
3
Tap the arrow icon, then Save to phone.
4
Choose your quality, tap Continue and wait for the download to finish.
5
Open your photos app to check that your clips play. Then hand the camera back.
GOOD TO KNOW
Stay close
The download is faster the closer your phone is to the camera, so keep them together and leave the camera on.
Lost connection?
Put the camera back in pairing mode (step 2) and reconnect.
Only what you need
Download just the clips you want to keep. Your best footage is often a few short clips.
NEED A HAND?
More answers in our FAQs
