Frequently Asked Questions

All bookings are made through the website and we do not accept bookings over the phone. Our website shows dynamic live availability, timings and prices. All bookings are confirmed with either a 25% deposit (courses are paid in full) or full payment if booking within 24 hours of departure.

We use Square for card payments. If only a deposit is paid, the remaining balance is auto-charged the day before your trip. Square’s card fee is 2.2%.

When you book an experience, dive or multiple dives with Sundive you are booking a limited space on your scheduled boat. Once you book, you have blocked the space, and it is saved for you. The day before your trip, we organise the appropriate amount of staff and resources for your diving day. As such, if you decide not to partake in any trip or dive on the day, for whatever reason, we will be unable to refund or reschedule it. We have a fair 24-hour cancellation policy for bookings under six people.

Please note that if you wish to cancel or change a booking, this must be done so in writing via email. We can’t make changes or cancellations to bookings over the phone.

For bookings over six people there is a 72-hour cancellation policy and for groups of 12 or more there is a seven day cancellation policy. If you need to change your booking for any reason. For these reasons, we cannot refund, credit or reschedule cancellations for last-minute illnesses. Refunds can only be issued onto credit cards as bank transfer is not possible. Please note that emails are not monitored 24 hours a day and notification of cancellations need to be sent within normal and reasonable working hours.

Please note for all dive courses (not Try Scuba, Refresher or Reactivate) that seven days' notice is required to cancel or change your course.

Refunds are issued through our online card service provider ‘Square’ and although processed instantly on our side, they can take between 2 and 7 working days for refunds to appear on statements depending on the bank and card type. If a reservation is cancelled by the booker then the incurred card fee will not be refunded. If the activity is cancelled by Sundive then a full refund including the card fee will be issued.

Thank you for your understanding.

Yes. Gift vouchers are non-refundable, valid for 3 years, and can be used for any Sundive activity or in-store purchase (even if the voucher text mentions a specific activity). At checkout, choose “Pay by Gift Voucher” and enter your GV code. Please review our policies and prerequisites before purchasing.

Most of the time, when people are having trouble booking it is either a problem with their credit card or it is the security on their device or browser. Firstly, try switching device and browser and if that doesn’t work, try a compatible credit or debit card. Square works with any Australian-issued and most internationally-issued magstripe and chip cards bearing a Visa, Mastercard, American Express, JCB, or eftpos logo.

We don't reserve spaces and we require a credit card deposit to secure a booking. We aren’t able to accept bookings over the phone, but you are welcome to come into the shop to book directly as an alternative.

Sundive's trips take place offshore at Nguthungulli Julian Rocks where there are no immediate medical facilities and the use of strenuous exercise may be required. Scuba diving, snorkelling and freediving can be strenuous physical activities, even in calm water, and may increase the health and safety risks for persons suffering from any medical condition (medicated or not) that may be made worse by physical exertion, such as, but not limited to, neurological disorders/conditions/diseases (e.g. Parkinson's Disease), heart conditions/disease, blood diseases/conditions (such as any previous history of blood clots or any form of anaemia), lung diseases/conditions and/or a previous history of pneumothorax or Immersion Pulmonary Oedema, liver diseases/conditions or a previous history of drug use or Alcohol Use Disorder, kidney diseases/conditions, asthma, diabetic conditions, any previous history of decompression sickness or loss of consciousness, panic, claustrophobia or any medical condition that can result in loss of consciousness such as, but not limited to, allergies, high blood pressure, hypoglycemia, asthma, or someone taking medicines such as blood thinners or anticoagulants.

Sundive's trips are unsuitable for anyone suffering from or with a history of any of the above conditions or medications, unless a full recreational SPUMS (South Pacific Underwater Medical Society) dive medical or accredited international equivalent (click on button below), with no caveats or special requirements, is provided, signed by a registered diving medical doctor. Please note that any other diver medical will not be accepted. For a list of qualifying doctors please click on the SPUMS button below. In Byron Bay a diving medical can be acquired from Dr Joel Hissink at Bay Medical Centre, click on the Bay Medical Centre button below for contact details.

For all other conditions, a clear (with no caveats or special requirements) recreational SPUMS dive medical, in addition to the ability to complete the Sundive waiver, will be required if any person within a booking has any medical condition contraindicated to scuba diving.

Due to the remoteness of the site, Sundive's trips are unsuitable for anyone with a history of epilepsy, seizures, blackouts or loss of consciousness, even with a dive medical or medical clearance. Sundive's trips are also unsuitable, even with a dive medical or medical clearance, for anyone with any medical condition that requires a medical device such as a pacemaker, insulin-dependent diabetics, requirements of medication (e.g. glucose), allergy sufferers that require an epi-pen, asthma sufferers who require an inhaler, or anyone that has any medical condition that requires a similar medical device.

AGE REQUIREMENTS — Both certified SCUBA divers and snorkellers 65 years of age (anyone whose 65th birthday has already passed) and over require a doctor's clearance letter done within the last 12 months incorporating clearance for SCUBA diving or snorkelling but also including strenuous activity. This must be sent to Sundive before the day of your trip. If you are over 70 years of age you will need a full SPUMS medical or international equivalent for SCUBA diving only.

If you are over 55 years of age and starting your PADI Open Water course you will also need to acquire a valid dive medical before starting the course. For certified SCUBA divers under the age of 18 years old, a SCUBA-certified parent or guardian must be present and stay with them at all times throughout the dive. In Australia, the minimum age for the Open Water Course is 12 years old; an adult or guardian is not required to be present but must give permission. Although certifications abroad may be retained younger, for compliance the minimum age to dive in a certified group at Sundive is 12 years old with a Junior Open Water certification. For anyone with a child of 11 years of age or younger, a private instructor must be booked for the diving group in addition to a parent or guardian being present on the dive.

For snorkellers, the minimum age is 7 years old. The minimum age to take part in a Try Scuba experience is 12 years old, and parental permission is required.

We launch through surf; boarding can be time-sensitive and the ride can be bumpy. Guests must be able-bodied, react quickly, board during launch, and climb the ladder post-dive. Trips are unsuitable for back problems/injuries aggravated by motion. All participants must be able to swim 200 m unassisted.

Nguthungulli Julian Rocks is located on the Eastern most tip of Australia and, as such, is exposed to open ocean with strong current, strong waves and large swells. This can make surface conditions choppy. Sea sickness medication is highly recommended as even on what appear to be flat days, the unseen residual swell can still be significant. If you do suffer from sea sickness it is recommended to stick to one trip per day as refunds or cancellations can't be made at the last minute for sickness.

Snorkelling and Try Scuba participants must be strong swimmers capable of swimming 200 m unassisted, and snorkellers must have previous experience in snorkelling. We do not offer any form of snorkel training. THIS TRIP IS UNSUITABLE FOR PEOPLE WHO HAVEN'T SNORKELLED BEFORE.

Please note that if you tick yes to having snorkelled before and then, on the day, announce you have never snorkelled before we will be unable to refund, credit or reschedule your trip.

Conditions may include swell, current, surge, and cool water. Divers must have the fitness, confidence and competence to dive such conditions and follow a guided group. If unsure, please book a private guide. Minimum certification is Open Water Diver (PADI Scuba Diver and similar must book a private guide). Briefings are in English; understanding and communication in English are required for safety.

If you haven’t dived in 2 years, a Refresher is required; in 4+ years, a PADI ReActivate is required.

If you haven’t dived in 2 years, a Refresher is required; in 4+ years, a PADI ReActivate is required.

Full Gear Hire: This comprehensive package includes everything required for your scuba dive: BCD (Buoyancy Control Device), Regulator, Tanks, Weights, Wetsuit, Mask, Snorkel, and Fins.

Tanks and Weights Only: This option includes only the Tanks and Weights needed for your booking.

Please note that at Sundive, we only charge a rental fee for the BCD and Regulator. If you are missing any of the other standard pieces of equipment (Wetsuit, Mask, Snorkel, or Fins), we are happy to provide those complimentary with your Tanks and Weights booking.